" Exchange and Refund Policy – The Whisky Circle

Under the law of Hong Kong, intoxicating liquor must not be sold or supplied to a minor (under 18) in the course of business.


由即日起,凡於 The Whisky Circle 購物滿$500, 即附送 The Whisky Circle Tulip Glass 聞香杯乙隻。數量有限,送完即止。
請將贈品添加到 閣下的購物車,並於結帳頁面輸入優惠碼 "Free TWC Tulip Glass".如 閣下的訂單符合條件,贈品價格將自動調整為$0。




Exchange and Refund Policy

  • You are entitled to a replacement or refund for a major failure and compensation for any other reasonable foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods failed to be of acceptable quality and the failure does not amount to a major failure.

  • You may return items, at your cost, for refund or exchange within 7 days of receipt by contacting our Customer Service Department. Otherwise under normal circumstances, we would not accept any request for exchange of products or cancellation of orders after delivery

  • If the product(s) to be exchanged are sold out, you may return such product to us and apply the amount paid to buy alternative product(s)

  • Any gift with purchase or promotional give-away that was issued in original purchase shall be returned together with the returned / exchanged item in an unused and undamaged condition in its original packaging.

  • To complete your return, please send an email to info@thewhiskycircle.net with the original receipt, Subject: Return Request – the Whisky Circle

  • If original receipt cannot be provided, the Whisky Circle reserves the right to decline such exchange or refund request

  • In exceptional case at our sole discretion, we will refund the amount paid to your credit card account (takes about 4-6 weeks). You will receive email confirmation of the return once it has been completed. A credit will automatically be applied to your credit card, within a reasonable period of time.

  • The Whisky Circle reserves the right to amend the above terms and conditions without prior notice and has the final decision in case of any dispute. In the event of any inconsistency between these Terms and Conditions, and the Personal Data Privacy Policy, these Exchange/Return/Refund policies shall prevail.